FREQUENTLY ASKED QUESTIONS
Q. How does Mystery Shopping actually work?
A. A company requests a person to shop in their store,
either purchasing a product for which they will reimburse the ‘Shopper’, or
there will be no purchase necessary.
The company will pay a fee for the ‘Mystery Shop’ including
reimbursement, up to a certain amount, for any purchased product required.
A good example is if you and your friend; or husband eat out at a very
nice restaurant and the cost for your dinner is $50. It is possible you can
receive a reimbursement of up to the $50, in addition to a fee you will also
The end result is that you dine out at a fine restaurant either for FREE
or almost for no cost to you.
It works like this for almost all types of ‘Shops’ that are offered.
It is for this reason many companies and advertisements make comments
that you can receive outstanding benefits and free gifts.
Normally, you receive payment for the ‘Shop’ you complete in addition to
a reimbursement of a certain amount.
This amount is always noted prior to your accepting the assignment.
Q. What are the requirements for accepting a Mystery
A. You must do the ‘Shop’ by the time and date agreed
upon prior to your accepting the assignment.
You must complete the ‘Shop’ and provide the Reporting criteria in a
timely manner. All requirements are specified prior to accepting your
The normal reporting of the Mystery Shop you completed is a description
of your dinner, the waitress, hostess, waiter, servers, food and any type of
comments that are necessary to detail your time in the restaurant or other
Q. Will I require a camera and Internet access?
A. Most of the time you will need a digital camera and
access via high speed connection.
There are some Mystery Shopping assignments that may not require a camera
or Internet access. However, you will then most probably require a facsimile
to provide the company with your reports.
Q. Can I make an appointment?
A. Many times you will have to shop like a normal
consumer simply doing your shopping. Therefore, you will not want to set up
any type appointment.
The purpose for the Mystery Shopping assignment is to find out how the
service or employees are providing customer care.
This will be in addition to the quality of the product you may be
Q. How do I take photos without the company knowing I am
a Mystery Shopper?
A. Most of the ‘Shops’ requiring photos will be under
different circumstances. It is possible you will be setting up an
appointment on those occasions where you will be taking pictures with your